For instance, in looking up the STNC's boundaries, one can see that 53.2% of people in the Sunland-Tujunga area are manually calling into 311, while only about 30.3% are utilizing the easy-to-use mobile app. Using the mobile app has several advantages, including: not having to wait on hold, quick reporting, ability to upload pictures and/or video to your request, and getting email updates on the status of your request (if you include your email address in the report). Here is a quick video tutorial on using the MyLA311 app: https://www.youtube.com/watch?v=95eLlfRCarU&t=15s.
Reporting issues is a fast and effective way to get more City services to address issues in our communities. For instance, graffiti requests are usually handled within one day (and often within hours of the request). Dead animals are picked up within hours. Potholes are typically repaired within 3 days of the request. Bulky item and illegal dumping requests are handled by the next trash pick-up day. Please help us to spread the word widely about the importance of reporting issues to the City through 311. It takes all of us working together to keep our communities safe, clean, and well cared for!
To encourage increased use of our mobile app, the City of Los Angeles is proud to announce that our Non-Emergency City Services mobile app called MyLA311 is now available in: Spanish, Korean, Armenian, and Chinese (simplified and traditional) - Free at Apple and Android app stores!
Spanish: La ciudad de Los Ángeles se complace en informar que la aplicación móvil de servicios no de emergencia MyLA311 de la ciudad ahora está disponible en español, coreano, armenio y chino (simplificado y tradicional) – Gratis en las tiendas de aplicaciones Apple y Android.